The Pharmaceutical Society NI is aware that on 1 July 2025 a number of pharmacists received an email containing incorrect information regarding the assessment status of their CPD portfolios.
All pharmacists who were affected have now been notified of the error, and their correct assessment status has been issued to them.
The criterion for CPD assessment selection is laid out in the CPD framework. The selection process is automated and the Pharmaceutical Society NI contracts a third-party software provider to perform this function. The software provider has indicated that a coding error resulted in the incorrect emails being generated for some pharmacists.
The Pharmaceutical Society NI has requested that the software provider conducts a full and urgent investigation into why this, and previous software malfunctions in the 2024/25 submission period have happened. It is hoped that this investigation report will be available ahead of the next Council meeting on 29 July 2025. Council papers are available on the Society’s website one week before a Council meeting date.
We understand this error may have caused some distress to those who received an incorrect email. We would like to offer our sincerest apologies to everyone who has been affected by this error.
We would like to reassure pharmacists that the Pharmaceutical Society NI is doing all that it can to ensure that the CPD submission and assessment process is without incident in future submission periods.